The context
LW Reid needed to replace the commerce platform supporting its customer experience.
Cloudwerx story
LW Reid
Cloudwerx helped LW Reid move to Salesforce Commerce Cloud and improve its customer experience.
The opportunity
A new commerce foundation could improve the customer experience while supporting a larger catalogue.
The approach
The solution used Commerce Cloud, Service Cloud and Marketing Cloud.
The outcome
LW Reid moved to Salesforce Commerce Cloud with the customer experience as the central outcome.
Published evidence
Selected facts and outcomes from the published customer story.
- Catalogue scale
- 7,000 to 60,000+ SKUs
- Online order share
- Estimated ~60% to 68% in six months
- Connected platforms
- Commerce Cloud · Service Cloud · Marketing Cloud