Our first project with Cloudwerx was to understand and document our current processes and unlock the pain points our staff were facing within them. Having not used the service design methodology previously I had my trepidations about the effort vs potential reward. The process and working with Cloudwerx proved to be invaluable. At completion we had all of our processes documented, pain points identified with workable solutions, new processes designed and a foundation to implement our Salesforce instance. Cloudwerx has been a reliable, trustworthy and invaluable partner.

This was our second project with Cloudwerx and the goal was to implement Sales Cloud, Field Service Lightning and a Customer Community. Cloudwerx did a fantastic job of the implementation. It was delivered on time and to the highest standard. Their great team of consultants worked with us on training, documentation and change management to ensure high levels of user adoption. I have worked with many partners over the years and can confidently say Cloudwerx have been the best.

Our business needed to transform a key workflow – one with considerable downstream impact, and considerable variation in information flow-through. This transformation had been previously attempted with other Salesforce Partners with little success. The Cloudwerx experience was different. Their approach to requirements gathering and future-state presentation was outstanding. The development proposal was highly sophisticated – combining standard Salesforce features with custom development built on a robust data model. It delivered on both functionality and desired user experience. As a business, we’ve been able to centralise this key workflow in Salesforce, reducing administrative effort and errors, and enabling a much faster time-to-market.

Our business needed to thoroughly document the As-Is state of our Finance division in preparation for large-scale digital transformation. Documentation needed to extend beyond simple process maps, and it needed to incorporate themes and stories for the “eyes beyond the keyboard”. Cloudwerx’s mix of quality people, insightful artifacts and effective project execution delivered a valuable set of blueprints that enabled us to continue on our transformative path.

Cloudwerx far exceeded our expectations by delivering a robust and fully featured solution, in a complex environment, within a challenging time frame. We would highly recommend Cloudwerx to other organisations requiring an experienced Salesforce team to deliver their project.

Our business needed to transform a key workflow – one with considerable downstream impact, and considerable variation in information flow-through. This transformation had been previously attempted with other Salesforce Partners with little success. The Cloudwerx experience was different. Their approach to requirements gathering and future-state presentation was outstanding. The development proposal was highly sophisticated – combining standard Salesforce features with custom development built on a robust data model. It delivered on both functionality and desired user experience. As a business, we’ve been able to centralise this key workflow in Salesforce, reducing administrative effort and errors, and enabling a much faster time-to-market.

The Cloudwerx team has been a godsend. After years for searching for the right partner, these guys have really delivered.

Great team that make it very easy to work with The team at Cloudwerx made our complex issues seem easy, developing a journey map with each system we were currently using and then a future-state map of where we wanted before walking us through each step and providing very detailed but understandable updates every step of the way. I cannot recommend them enough.

We engaged Cloudwerx to help transform every single business process and department. A huge undertaking. Their methodical service blueprinting approach through engagement and discovery was exceptional. Making informed decisions about the future-state from that level of clarity made it so much simpler. The design and build of those future-state solutions was equally exceptional in regard to attention to detail and diligence. If there was any ambiguity at all with the final product in regard to CX and business value, they were constantly all over it. Keep an open mind and embrace Cloudwerx as a partner and essentially part of your teams. Their awesome culture and first class Salesforce expertise have been a delight to collaborate with.

Over the past 2 years, Cloudwerx have become an integral extension to our organisations. Whether it be via the MSP arrangement, or the numerous projects we have undertaken with them, we are immensely impressed with all levels of their team (Technical Support, BAs, Solution Architects, Line Managers and Senior Management), that we interact with. Cloudwerx have consistently delivered the requested outcomes in a timely manner, with a friendly and professional approach. We highly recommend Cloudwerx to any organisation that is seeking a highly skilled team, that consistently delivers.

The Cloudwerx team has supported us in implementing Salesforce NPSP to get a complete view of our partners from multiple source systems. They took the time to gain a deep understanding of our complex operational processes, supporting us to articulate and document what it is that we do. This helped them to develop simple solutions to manage the complexity and handle future changes. With a complete view of our partner interactions, we can grow more meaningful relationships with our supporters.