At Cloudwerx, we understand that thriving in today’s dynamic business landscape requires more than just the right tools—it demands continuous adaptation and expert guidance.
Our Salesforce Managed Services go beyond simply maintaining your environment; they are centred on ensuring your Customer Success. We are dedicated to helping you not only sustain but also maximise the value of your Salesforce investment, delivering ongoing support and tailored optimisation that keeps pace with your evolving business needs.
Why Choose Cloudwerx Managed Services?
Elevate Your Team
Our Customer Success Team integrates seamlessly with your existing resources, providing the expertise you need without the overhead costs of additional hires. We empower your team with the knowledge and tools required to support growth and scale efficiently, offering expert Salesforce support services that drive success.
Comprehensive Support
Solution Identification: We provide tailored solutions based on in-depth system analysis, ensuring that your Salesforce environment is optimised for your specific needs.
Scalable Plans: Flexible options allow us to meet the unique requirements of your business, no matter how complex.
Expertise Access: Get access to Cloudwerx’s top-tier certified technical architects (CTA’s) and industry specialists for superior Salesforce maintenance services.
Core Capabilities
Our team supports a wide range of Salesforce technologies, ensuring comprehensive solutions for your business needs:
- Customer 360 Platform
- Sales Cloud
- Service Cloud
- Experience Cloud
- Mulesoft
- Marketing Cloud & Account Engagement
- B2B Commerce
- Revenue Cloud & RLM (CPQ & Billing)
- CRMA & Tableau
- Data Cloud
- Einstein1 Platform
- Commerce Cloud
- Modern Data Stack
Key Service Features
Cloudwerx Customer Success focuses on streamlining, optimising, and elevating your existing Salesforce platform. Clients can allocate their monthly Support Hours for any request, including break-fixes, enhancements, deployments, impact assessments, and consulting. Our managed IT services for Salesforce ensure that your platform not only functions smoothly but also grows with your business.
Onshore Consulting & Service Delivery: We build strong, lasting relationships with our clients by deeply understanding their needs. Our approach combines onshore consulting management with offshore resources—all full-time Cloudwerx employees—to deliver consistent, high-quality outcomes in any ANZ timezone
Advanced Support & Enhancements: We stay ahead of the curve by leveraging the latest Salesforce features and providing advanced support to ensure your environment is always optimised and incident-free.
Self-Service Portal & Analytics: Gain greater control and insight with our personalised self-service portal and detailed usage analytics.
SLA & Coverage Guarantee: Our competitive SLAs, quick response times, and business hour coverage options ensure that your Salesforce support services are reliable and effective, tailored to your specific Customer Success Plan.
Support Packages
Core Package
60 hours of Support per month
Ideal for businesses seeking essential support, including break-fix, enhancements, and consulting. This package is perfect for maintaining an efficient Salesforce environment with foundational support.
Plus Package
90 Hours of Support per month
(Most popular package)
Designed for growing businesses, this package includes all the features of the Core Package, plus extended support hours and additional consultant access to meet expanding needs.
Ultimate Package
120 Hours of Support per month
Tailored for complex enterprises, this package offers the highest level of service with maximum consultant hours and coverage, ensuring that all your Salesforce requirements are fully met.
