Time is money, as they say. 

But how have times changed to accommodate the ever-evolving need for speed when it  comes to reactivity in a business?

In the context of the business world, this used to mean that working faster was always the best approach. When you’re on the clock, you’re always on. Every second was an opportunity to bring in clients, find new customers, or if everything is on track — sort your emails or get some admin out of the way.

But it’s safe to say that the construct of time in a modern business application has most definitely evolved. 

Speed is the new currency

Speed is still king, though albeit in a different way. It’s the new currency in business — how quickly can you scale up (or down), how quickly can you keep your customers engaged with real-time data, and how quickly can you transition to find the best value? All of these questions have answers specific to your business, and we’re here to help you locate them.

At the pointy end of this business bullet train is managed services, and the Cloudwerx Customer Success Team is like the managed services chaperone that guides you through the path of least resistance to where you need to be. 

How does managed services help?

In a nutshell, the role of Customer Success is to maintain operational excellence by being a trusted advisory on scalability, agility, and flexibility. They exist to unblock the roadblocks, outline predictable costs, enact best practice governance, and transition to recognised value all while having fun along the way!

So, how do you know if you’re ready for the Cloudwerx Customer Success Team to help your operation?

Here are the four ways our customers have used managed services to speed up their transformation to revenue growth:

1. Customer Success connects the silos: Time poor and resource stretched customers are constantly telling us how a one-size-fits-all approach to support just isn’t going to cut it anymore. We’re hearing this loud and clear, and our hybrid approach to achieve overarching goals and maximise ROI is where managed services can shine. Being flexible means less bottlenecks, shorter delays, better value.
2. We’re at the top of our game: Cloudwerx is one of the fastest growing tech companies in Australia, and our knowledge and passion is second to none. Our customers rave about how easy it is to do business with us all the while finding the time to keep it real and having a little fun along the way.
3. Keeping it in the Goldilocks Zone: Bigger than minor Enhancements, smaller than projects. We are finding our customers are asking for support with ‘mini projects’, often due to budget restrictions or a pressing business need. Mini Projects are faster to stand up with a lower cost than full scale projects. As we utilise our existing Customer Success team who are already familiar with the customer’s solution so we can hit the ground running rather than having to stand up a separate team. This provides greater outcomes at apace. 
4. Managing the transition to automation and RPA: With RPA now touching more areas of business than ever before, we’re seeing our customers seek to automate repeatable processes while freeing up staff to focus on high value work. RPA implementation requires frequent and ongoing testing and maintenance even after solution roll-out. Our Customer Success teams can free up internal teams to be more engaged in strategic tasks without spending hours on time-consuming activities such as discovering automation-prone processes, deploying and testing bots, fixing bugs.

Are you ready to consider managed services? 

Keeping up with a changing business landscape, especially where speed and flexibility are the driving forces, is a challenge even for the best resourced outfits. 

The Cloudwerx Customer Success team is here to plug time and knowledge gaps while never losing sight of the end goal. 

If you think your business could benefit from talking to us about managed services, get in touch with us today.